Refund Policy

Start by contacting us

For a cancellation, download problem, incorrect file, or payment concern, email support@partytopiie.com. Include your order reference, the item involved, and a short explanation. A screenshot or relevant error message can help, but do not send your password or full payment-card details.

We review requests through support. There is no separate self-service refund center. We may first help restore access, supply the correct file, or resolve another problem when that is appropriate and respects your legal rights.

Ordinary cancellations before delivery or production

A paid digital item is eligible for an ordinary cancellation refund when no file has been delivered as defined below and any required production has not started:

• Graphics & Clipart downloads: before the file is delivered as defined below.
• Personalizer-generated printables, when available: before generation begins and before the file is delivered as defined below.
• Manual custom design, when available: while the order is submitted but human production has not started, and before the file is delivered as defined below.

For this policy, a file is treated as provided when you request an authorized download, we complete the access and file checks, and we prepare to send the file. Generating a file or issuing a download link alone does not count as delivery. Delivery does not depend on your browser finishing the download. Contact us promptly if you want to cancel; the item’s delivery and production status must be checked when the request is processed.

Once production has started or a file has been provided as defined above, a change of mind or a request to change the details you supplied does not ordinarily qualify. This does not affect the problem-resolution and statutory rights described below.

Incorrect, unusable, incomplete, or undelivered work

You can request a review if the purchased output is unusable, incorrect, incomplete, or the promised service cannot be fulfilled. This applies to paid downloads, generated printables, and manual custom designs, including after production or delivery.

We assess the purchased scope, what was supplied, and the issue you report. Where a refund is appropriate, it covers the affected purchased item. We do not impose a fixed seven-day cutoff that overrides a longer legal right, and we do not require you to give up a remedy that applicable law provides.

Refund amount and payment method

• Regular payment: an approved refund returns the affected item’s original paid price, its paid rush charge, and applicable tax to the original payment method.
• Party Credits payment: an approved refund restores the total Credits originally deducted for the affected item, including its selected rush charge. It does not pay that amount out in cash.
• Whole purchased item: our ordinary process refunds the selected product and delivery method together. It does not assign separate refund values to individual files, inputs, or a rush fee. Other purchased items remain separate.
• Free files: there is no paid amount or Credit deduction to refund, but you can still contact us about a problem.

If a payment used to fund Credits has been reversed or is under review, restored Credits from that payment may remain unavailable while the funding issue is resolved. Any displayed savings associated with a refunded product paid for with Credits are also reversed; savings are not a separate payment balance.

Card refunds commonly appear about 5–10 business days after the refund is issued, depending on the bank or payment provider. Timing can vary, and a pending refund is not the same as a completed one. Contact us if you need help tracing it.

Party Credits top-ups and payment errors

Buying Party Credits adds prepaid value to your account and is separate from buying a digital item. Top-ups do not have an ordinary cash-refund option. This does not exclude refunds required by law or a payment provider’s final correction.

Report duplicate, incorrect, or unrecognized charges with the order reference and charge date. We will investigate the payment records and address confirmed errors. You retain any rights available through your bank, payment provider, or applicable law.

Custom design and rush timing

A rush selection adds the stated fee to the selected manual custom-design item. Displayed timeframes are estimates unless expressly agreed otherwise. A timing concern is reviewed in the context of the purchased service and applicable law; it does not trigger automatic compensation or an independent rush-fee refund under our ordinary process.

What happens after a full refund

The refunded item’s download access and personal-use license end. Stop using its files and delete copies, except where applicable law provides otherwise. A refund for one delivery method does not refund or cancel a separate purchase of another method.

Your statutory rights

Nothing in this policy limits non-waivable consumer rights concerning faulty, non-conforming, or undelivered digital content or services. Mandatory remedies take priority over our ordinary process, including where the law requires a different amount, method, or timing.

Where an EEA or UK statutory withdrawal right applies, it is not automatically lost when a file is provided or work starts. Any required express consent, acknowledgement, and confirmation must be in place before we rely on an exception. Digital-content and service cancellation rules can differ. We do not treat browsing or accepting this policy alone as the required consent.

For related purchase, license, and availability terms, read our Terms of Use. For information used to handle a request, read our Privacy Policy.

PLI LLC, 1908 Thomes Ave STE 12138, Cheyenne, WY 82001, United States. Email: support@partytopiie.com. Phone: +1 (646) 385-9528.