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Returns & Refund Policy
Effective date: July 20th, 2026
Last updated: July 20th, 2026
Version: 2.0
Policy owner: PLI LLC
This Policy applies to digital products and custom digital services purchased from PLI LLC through PartyTopiie checkout. Because these products are delivered electronically, there is no physical item to return.
PLI LLC is the contracting seller and seller of record for covered orders. It decides refund requests and is responsible for collecting and remitting sales tax, VAT, or GST that it is legally required to collect as seller of record.
1. Country Availability
PartyTopiie.com may be viewed worldwide, but checkout is enabled country by country only after payment, indirect-tax, sanctions, privacy, and consumer-protection requirements for that location are supported. Website access does not guarantee that an order can currently be placed. A current restriction is not a permanent refusal to serve that country.
2. Standard Digital Downloads
Before supply begins, a buyer may request cancellation unless the file has already been made available or another lawful exception applies.
After a standard digital file has been supplied, PartyTopiie does not ordinarily accept a return or change-of-mind refund because a digital file cannot be physically returned. The buyer may still qualify for correction, redelivery, a partial refund, or a full refund if the file is inaccessible, corrupted, incomplete, materially different from the listing, affected by a credible rights issue, or otherwise covered by law or the Purchase Protection Policy.
3. Customized Digital Orders
The buyer may cancel a customized order for a full refund before customization work begins.
Work begins only when the assigned, authorized fulfillment person first opens, downloads, or otherwise uses the buyer’s customization material to fulfill the order. Automated receipt, malware scanning, encrypted storage, routing, or assignment alone does not start the work.
After work begins, PartyTopiie considers the work completed, the reason for cancellation, the ability to reuse the work, and applicable law. A provider-caused error will be corrected without charge. Each custom order also includes one reasonable preference adjustment within the original purchased scope. A materially new concept or deliverable may require a new order or clearly disclosed additional charge.
Customization photos and other materials must be provided through the controlled order upload area. They must not be sent to a seller’s or contractor’s personal email, text message, external chat account, or personal cloud drive.
4. Delivery and Purchase Protection
The standard custom-order delivery target is 24 hours after PartyTopiie receives payment and all required, usable material. A purchased rush service has a 12-hour target unless a different period was clearly disclosed before purchase.
The standard Purchase Protection claim window is 7 calendar days after delivery or, for non-delivery, after the stated delivery target expires. This administrative period does not shorten a longer non-waivable right.
PartyTopiie may first provide access restoration, redelivery, correction, or the included preference adjustment when that fully resolves the issue. See the Purchase Protection Policy for covered issues and claim details.
5. Rush Orders
If PartyTopiie misses a paid rush deadline for a reason within its or its fulfillment provider’s control, the rush fee is refunded. The underlying product or customization fee is refunded only when the order separately qualifies under this Policy, Purchase Protection, or applicable law.
6. EEA and UK Withdrawal Rights
Where EEA or UK law provides a withdrawal or cancellation right, that right applies unless and until it is lawfully lost or an exception applies. Before immediate supply of digital content or immediate performance of a digital service, checkout will request any legally required express request for immediate performance and acknowledgement concerning the resulting loss of a withdrawal right, and will provide the required confirmation in a durable form.
If the controls required for a country are not available, PartyTopiie will not enable checkout for that country. Nothing in this section limits a right concerning defective, non-conforming, or undelivered digital content or services.
7. Duplicate or Incorrect Charges
Report a duplicate or incorrect PartyTopiie charge promptly with the order number and charge date. PLI LLC will investigate and refund any confirmed erroneous amount. This does not affect rights available through the buyer’s bank or payment provider.
8. Refund Method and Timing
Approved refunds are returned to the original payment method. They normally appear within 5–10 business days after issuance, but the buyer’s bank or payment provider controls final posting time.
A full refund includes sales tax, VAT, or GST collected for the refunded item. PartyTopiie does not issue a refund as points, rewards, account credit, or another substitute.
After a full refund, the license for the refunded digital file terminates and the buyer must stop using and delete the file, except where applicable law provides otherwise. See the Digital Content License.
9. Mandatory Consumer Rights
Nothing in this Policy excludes, shortens, or limits a consumer guarantee, withdrawal right, conformity remedy, refund right, or other protection that applicable law does not permit the parties to waive.
10. Contact
Request help through Contact Us or email [email protected] with the order number.
