PartyTopiie Purchase Protection Policy

Effective date: July 20th, 2026
Last updated: July 20th, 2026
Version: 2.0
Policy owner: PLI LLC

This Policy applies to eligible digital products and custom digital services purchased through PartyTopiie checkout. It does not cover an off-site order completed with Amazon or a seller identified on Amazon.

1. Who Is Responsible

PLI LLC is the contracting seller and seller of record for each covered PartyTopiie order. PLI LLC controls buyer-facing payment, electronic delivery, support, claim decisions, and refunds even when an approved independent provider helps fulfill a custom order.

2. Covered Issues

Purchase Protection may apply when:

A paid file was not made available within the stated delivery period;
The provided download cannot be accessed after reasonable troubleshooting;
A file is materially corrupted, incomplete, or in a materially different format from the listing;
The delivered item is materially different from the listing or agreed custom instructions;
A custom file contains a provider-caused spelling, personalization, format, omission, or production error;
A paid rush delivery deadline was missed for a reason within PartyTopiie’s or its provider’s control;
The buyer was charged more than once for the same order; or
A credible intellectual-property concern prevents lawful use of the purchased file as licensed.

3. Delivery Targets

For a custom order, the standard delivery target is 24 hours after payment and all required, usable customization material has been received. If the buyer purchases rush service, the rush target is 12 hours unless the listing clearly states a different period before purchase.

An estimated or target time is not a guarantee when a delay is caused by incomplete, inaccurate, unusable, or late buyer material; an unsupported request; an event outside reasonable control; or a scope change requested by the buyer. PartyTopiie will explain any material delay and the available remedy.

4. Standard Claim Window

The buyer should submit a claim within 7 calendar days after the file is delivered or made available. If a file was never delivered, the period begins when the stated delivery target expires.

The 7-day period is an administrative window and does not shorten a longer warranty, cancellation, refund, charge-error, or consumer right that applicable law makes non-waivable.

A claim should include the order number, a concise description, and only the screenshots or files reasonably needed to show the problem. Customization photos or corrected materials must be provided through the controlled order upload area, not through personal email, text message, or an external chat service.

5. Resolution Process

PLI LLC reviews and decides each claim. Depending on the issue, PartyTopiie may provide:

Restored access or a replacement download link;
Redelivery of the correct or complete file;
Correction of a provider-caused error;
The included reasonable preference adjustment;
Refund of a rush fee;
A partial refund reflecting an agreed affected portion; or
A full refund for the affected item.

PartyTopiie normally attempts prompt access restoration, redelivery, correction, or the included adjustment when that fully resolves the issue. A buyer is not required to accept repeated failed corrections or a remedy that would defeat a non-waivable right.

6. Included Preference Adjustment

A custom order includes one reasonable preference adjustment within the original purchased scope. Examples may include a modest color, placement, size, or wording preference that does not replace the approved concept or require a new deliverable.

A new concept, different product, additional person, substantially replaced instructions, or extra deliverable is outside the included adjustment and may require a new order or clearly disclosed additional charge.

Provider-caused errors are corrected without charge and do not use the buyer’s one included preference adjustment.

7. Custom-Order Cancellation Point

A buyer may cancel a custom order for a full refund before customization work begins. Work begins only when the assigned, authorized fulfillment person first opens, downloads, or otherwise uses the buyer’s customization material to fulfill that order. Automated receipt, malware scanning, encrypted storage, routing, or assignment alone does not start customization work.

After work begins, cancellation and refund eligibility depend on the work completed, the reason for cancellation, applicable law, and the Returns & Refund Policy.

8. Buyer Responsibilities and Exclusions

Purchase Protection does not ordinarily cover:

A change of mind after an eligible standard digital file has been supplied and any valid withdrawal right has ended;
An error in wording or material supplied or approved by the buyer;
A new request outside the purchased scope;
Incompatibility where the listing accurately disclosed the format and requirements;
Print color or output differences caused by a device, printer, material, or setting outside PartyTopiie’s control;
Loss caused by sharing a download or failing to secure an account; or
An off-site Amazon purchase or another transaction not completed through PartyTopiie checkout.

These exclusions do not apply where PartyTopiie caused the issue or applicable law requires a remedy.

9. Refund Timing

PLI LLC returns an approved refund to the original payment method. A refund normally appears within 5–10 business days after issuance, although the buyer’s bank or payment provider controls final posting time. A full refund includes any sales tax, VAT, or GST collected for the refunded item. Refunds are not issued as points, rewards, account credit, or another substitute.

10. Country Availability and Mandatory Rights

PartyTopiie checkout is enabled country by country after relevant payment, indirect-tax, sanctions, privacy, and consumer controls are ready. Website access does not guarantee current checkout availability.

Nothing in this Policy excludes or limits a consumer right or remedy that cannot lawfully be waived, including any applicable EEA or UK digital-content or digital-service remedy.

11. Contact

Submit a claim through Contact Us or email [email protected] with the order number.