Question 1

How long does it take to receive my files?

Accepted Answer

Your custom party printables will be ready within 24 hours after purchase. You'll receive an email with download links as soon as your files are ready. Please check your spam folder if you don't see the email in your inbox.

Question 2

What file formats do I receive?

Accepted Answer

You'll receive high-resolution PDF files that are print-ready. If you need png format files, please contact us or write down in personalization notes and we'll be happy to provide them.

Question 3

Can I download my files multiple times?

Accepted Answer

Yes! Your download links are valid forever and can be used multiple times. We also keep a record of your purchases in your account, so you can always access your files again.

Question 4

What if I don't receive my files?

Accepted Answer

If you haven't received your notification email within 24 hours, please check your spam/junk folder first. If you still can't find them, you can login your account and download the files directly via order detail.

Question 5

How do I customize my printables?

Accepted Answer

You don't need to do any customize work, we handle all of them. Once you placed the order with personalization notes, our designers will customize the design for you. Learn more about our customization process.

Question 6

Can I change colors in the design?

Accepted Answer

Some designs allow color customization if you want. You can also contact us for custom color requests. We'll be happy to help you.

Question 7

Can you add my photos to the design?

Accepted Answer

Yes! When you purchase, you can upload your photos after checkout in your order detail page. We'll professionally incorporate your photos into the design before delivery.

Question 8

What if I need help with customization?

Accepted Answer

If you have any questions about customization, please contact us. Check our tutorials section for helpful guides, or we'll be happy to help you directly.

Question 9

What paper should I use for printing?

Accepted Answer

We recommend 80-110 lb cardstock for cupcake toppers and banners. For invitations and cards, 65-80 lb cardstock works well. For best results, use a matte finish paper as it provides better color reproduction and is easier to cut. Find more tips in our printing tutorials.

Question 10

Can I print at home or do I need a professional printer?

Accepted Answer

You can absolutely print at home! Most home printers can handle our files. Just make sure to use good quality paper and set your printer to 'Best Quality' or 'High Quality' mode. For larger quantities or specialized finishes, you might prefer a professional print shop.

Question 11

How many can I print?

Accepted Answer

Unlimited! Once you purchase a design, you can print as many copies as you need for your personal use. There are no restrictions on the number of prints.

Question 12

What size will the printables be?

Accepted Answer

Most designs are sized for standard US Letter (8.5x11 inches) or A4 paper. The exact dimensions are specified in each product description. You can print at 100% scale or adjust sizing if needed.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay. All payments are processed securely through our payment gateway.

Question 14

Is my payment information secure?

Accepted Answer

Yes! We use industry-standard SSL encryption to protect all transactions. We never store your credit card information on our servers. All payments are processed through secure, PCI-compliant payment providers.

Question 15

What is your refund policy?

Accepted Answer

Due to the digital nature of our products, all sales are final once files are delivered. However, if you experience any issues with your files or are not satisfied with the quality, please contact us within 7 days of purchase and we'll work to make it right. Read our full refund policy.

Question 16

Can I get a refund if I ordered the wrong design?

Accepted Answer

We understand mistakes happen! If you ordered the wrong design and haven't downloaded the files yet, contact us immediately and we'll help you exchange it for the correct one at no additional charge.

Question 17

The file won't open. What should I do?

Accepted Answer

Make sure you have the appropriate software installed (Adobe Acrobat Reader for PDFs etc.). If the file still won't open, it may be corrupted during download. Try downloading again, and if the problem persists, contact us for assistance.

Question 18

The colors look different when I print. Why?

Accepted Answer

Screen colors often differ from printed colors due to different color models (RGB vs CMYK). To get better results: 1) Calibrate your monitor if possible, 2) Use high-quality paper, 3) Ensure your printer settings are set to 'Best Quality', 4) Check ink levels and replace if low. Check our printing guides for more tips.

Question 19

Can I use these files on my iPad or tablet?

Accepted Answer

Yes! PDF files can be viewed and sometimes edited on tablets using apps like Adobe Acrobat, PDF Expert, or similar apps.

Question 20

My question isn't answered here. How can I get help?

Accepted Answer

We're here to help! You can reach us via email at support@partytopiie.com, use our live chat feature during business hours (9 AM - 5 PM EST, Monday-Friday), or check our detailed tutorials section for video guides and step-by-step instructions.

Question 21

Can I use these printables for commercial purposes?

Accepted Answer

Our standard license is for personal use only. If you're a party planner or business and want to use our designs for clients, please contact us about our commercial license options.

Question 22

Can I share the files with friends or family?

Accepted Answer

The files are licensed to the purchaser for their personal event use only. Sharing, distributing, or reselling the files is not permitted. However, your friends and family can purchase their own copies at our affordable prices!

Question 23

Can I modify and resell these designs?

Accepted Answer

No. The designs are protected by copyright and cannot be resold, redistributed, or claimed as your own work. Modifications for personal use are allowed, but selling modified versions is prohibited. See our terms of service.

Question 24

What happens if I violate the usage terms?

Accepted Answer

Violation of our usage terms, including sharing or reselling files, may result in legal action and removal of your account. We take copyright protection seriously to ensure we can continue offering quality designs at affordable prices.

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